OUR POLICIES

BOOKING & CANCELLATION

  1. We have a 3-hours cancellation policy (not applicable to Monthly Pass package). The dateline to cancel your class without any penalty is 3 hours before class starts.
  2. Any missed session for Monthly Pass is not refundable and no replacement will be provided.
  3. Pass will be forfeited for any NO SHOW booking.
  4. Any class that less than 2 participants may be cancel based on the studio’s discretion.
  5. OM Factory reserved the right to cancel or reschedule any session without prior notice due to unavoidable circumstances.

PAYMENT & REFUND

All payment to OM Factory Malaysia including class pass, workshop, teacher training course, purchase of merchandises and any other payment are strictly NON REFUNDABLE.