
BOOKING & CANCELLATION
- We have a 3-hours cancellation policy (not applicable to Monthly Pass package). The dateline to cancel your class without any penalty is 3 hours before class starts.
- Any missed session for Monthly Pass is not refundable and no replacement will be provided.
- Pass will be forfeited for any NO SHOW booking.
- Any class that less than 2 participants may be cancel based on the studio’s discretion.
- OM Factory reserved the right to cancel or reschedule any session without prior notice due to unavoidable circumstances.
PAYMENT & REFUND
All payment to OM Factory Malaysia including class pass, workshop, teacher training course, purchase of merchandises and any other payment are strictly NON REFUNDABLE.